e-conomic continues optimizing support online
Our almost 100% online service and support platform gains recoginition
Even if you have only been aquainted with e-conomic for a short time, you have probably noticed many of our signature support features - such as help videos linked through our YouTube channels, a number of online presentation course offerings, and, of course, our interactive help wiki articles in e-copedia.
These features continue to expand as e-conomic strives to offer a larger and better online service and support platform - one that is both scalable and available to our users 24/7.
An inspiring example
Multidata A/S, a close partner to e-conomic, has been greatly inspired by the numerous online support tools offered by e-conomic.
"Over the years, we've built a large support department that services our 80,000 customers via phone, e-mail and an online request application. With the new social media, we can improve our support using e.g. YouTube support videos. Also, it’s important for us to keep up with the digital development and market trends in order to meet the needs of our customers," says Multidata CEO Helge Kaltoft.
According to Kaltoft, e-conomic is the fastest growing accounting system in Denmark and has proven its merits in the marke, and that's one of the main reasons that e-conomic serves as a source of inspiration to Multidata.
This week the Danish newspaper Børsen published a story about Multidata turning to e-conomic for online support inspiration - you can read the full story (in Danish) here.
Continuing innovation
Here at e-conomic, we are constantly working to further improve and enhance our service and support offering.We now have more than 1,100 help videos and thousands of e-copedia help articles in 8 different languages, and we have even began to share e-conomic references in video form - such as this reference from ITAccounting and this company reference from Danish Skin Care.
e-conomic at the Contact Center Conference
Next week, e-conomic will present a lecture titled “How to work systematically and successfully with social media in customer service” at the 2011 Contact Center Conference in Copenhagen and share our experience working with online social media platforms.We will share:
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What do you think?
Do you use - and do you like using - e-conomic online support offerings? Are there any other online medias that you would like to see us branch into? Share your opinion and join the discussion on the Global blog.This week the Danish newspaper Børsen published a story about Multidata turning to e-conomic for online support inspiration - you can read the full story (in Danish) here.
Kim Sneum Madsen
e-conomic international a/s
E-mail: ksm@e-conomic.com
Tel. +45 88 20 48 40
e-conomic international a/s
Wildersgade 10 B
DK - 1408 Copenhagen K
Denmark
Tel.: +45 88 20 48 40
Hotline: +45 88 20 48 41
Fax: +45 88 20 48 42
E-mail: info@e-conomic.com
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That is why thousands of companies have chosen e-conomic as their bookkeeping and accounting system.
e-conomic makes it easier to collaborate with your accountant or external bookkeeper.
As a modern consultancy, we have to be flexible and cost-effective and our administrative procedures need to be streamlined.
Peter J. Noervig, Exacto A/S
e-conomic is really easy to use.
Mikkel Kjerri, Kommunikationsbureauet m4m ApS
The perfect choice for a small company like mine.
Kasper Erling Olsen, SuperStreet.dk
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e-conomic in brief
e-conomic is an online accounting software used by more than 48,000 companies and 4,100 accountants worldwide - from sole practitioners to large accounting firms. The software is easy to use and flexible, and you can give your accountant free access.